False bookings, and what gets written down

A booking is a false booking if any one of four things is true: it was placed under a name that does not belong to the client; it came from a phone number or a profile owned by someone else; it was sent as a joke; or a no-show followed one of those three.

What is not a false booking

A missed appointment on its own meets none of those criteria. Somebody who booked honestly and then did not answer the door has made an ordinary cancellation, read on the notice scale like any other. A flight that collapsed, a phone that died and a change of mind are all ordinary too.

The note

Where a booking does fit one of the criteria, or a visit is ended because a limit was pressed at, the house writes a short internal note: the date, what happened, and the name and number the booking came from. It is held for twelve months, nobody outside the house sees it, and it settles one question only, which is whether a further booking from that name is taken.

Objecting to one

How to object to a note, or to ask for it to be corrected or removed, is explained on the privacy page. If the facts indicate a criminal offence, the house may take the matter to the police. A couple who book in their own name and are in the room when she knocks have nothing here to think about.